01785 561730

07300865070

help@baaac.uk

Frequently Asked Questions

Complete and send appointment form. Please always add you phone number and email. We will contact you as soon as possible.
We don’t automatically have but can ask for records from your GP if it is relevant to your care, and if you have given a consent.

Only your GP as it will help to ensure continued care and in case of an emergency you can get the right help at your doorstep.

You need to check with your insurer.

We offer face to face appointments in our clinic as a standard but can offer online
appointment depending on your child’s need. Appointment’s choice will be offered
when you will be booking an appointment. We are very centrally based in Stafford,
Staffordshire (ST18 0AR).

We aim to make an appointment that is at your earliest convenience.

For ADHD assessments- aged 6 to 18 years.

For ASD assessments- aged 4 to 18 years.

Sleep assessments- aged 2 to 18 years.

Your treatment may be initiated after your assessment (including meeting with our consultant, school report, psychometric questionnaires, observations and other tests. Management/treatment will be discussed during feedback after everything mentioned has completed. You will receive full report with management plan within 4 weeks.
Yes, this will be highlighted in the management plan. However, this depends on the nature of medication.

It can help in different ways. It may help you to improve your understanding of the condition. Sharing information with school will enable them to help your child. You will be directed to different supportive resources.

All assessments are done by registered professionals with relevant authorities in UK.
We do but you need to arrange your visa.

All of our professionals are fully qualified and you can see this in their profile. All professional are licensed, accredited and associated with designated professional bodies.

No. You may need this if you are using a private insurer.

It depends on your child’s needs. It can be from 60 mins to 150 min.

If you cancel within 48 hours then you will be charged 50 % of the fee and if you cancel within 24 hours or don’t attend an appointment then you will not get any refund. Please find more information regarding pricing and refunds under “fees”.

You can complain in writing, by email or by speaking to someone in the organisation. You can make your complaint within 12 months of the incident or within 12 months of the matter coming to your attention. This time limit can sometimes be extended if it is still possible to investigate your complaint.

Anyone can complain, including young people. A family member, carer, friend or your local MP can complain on your behalf with your permission.

  • have your complaint acknowledged and properly investigated
  • be kept informed of progress and told the outcome
  • be treated fairly, politely and with respect
  • be reassured that your care and treatment will not be affected because of making a complaint
  • be offered the opportunity to discuss the complaint with a complaints manager
  • expect appropriate action to be taken following your complaint
Your local Healthwatch in your area.
  • You can also contact social services at your local council and ask about advocacy services. Find your local social services.
  • POhWER is a charity that helps people to be involved in decisions being made about their care. Call POhWER’s support centre on 0300 456 2370 for advice.
  • The Advocacy People give advocacy support. Call 0330 440 9000 for advice or text PEOPLE on 80800 and someone will get back to you.
  • VoiceAbility gives advocacy support. Call 01223 555800 for advice or to find the contact details for your local VoiceAbility service.
  • Supporting people with a learning disability or autism. A leading a project called Ask Listen Do. https://www.england.nhs.uk/wp-content/uploads/2019/07/ask-listen-do-v2.pdf
  Process
  1. Complaint will be acknowledged within three (3) days of making a complaint.
  2. Full report of the internal inquiry will be provided within 40 days.
  3. If you are not happy with our internal inquiry, then it can be taken to an independent Private Healthcare Mediation Scheme the CEDR (The Centre for Effective Resolution).
  • Email: governanceteam@baaac.uk
  • Telephone: 01785 561730, 07300865070
  • Post: BAAAC, Stafford Technology Park, Beaconside, Stafford, ST18 0AR.